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Português - BRJoocasino FAQ
How can I sign up at Joo Casino?
The registration process is very simple. You need to click on the button “Sign Up” available on any page of the website. Then you should fill in all required personal details, including username, password and email. Once you are done with this, you need to agree with the terms and conditions and confirm your registration. This can happen easily by opening your latest email from Joo Casino and clicking on the verification link.
What can I do if I forgot my password?
If you want to reset your password, you should go to the authorization page and click on the button called “Forgot Password?”. Then you need to enter your email address and click “Reset Password”. On your registered email address you will get instructions, how you can recover your password. If you have any questions, please contact customer support service.
What can I do if I forgot my email or made a mistake in email address spelling?
If you forgot your email, you will need to reach customer support. Identification procedure must proceed in order to verify your identity. The customer care specialist will help you with this situation. Note that the procedure is not something typical and regular and it is unique for each customer.
Is it possible to change the currency and how can I do that?
Yes, you can change the currency and you can do that easily, as each customer is available to change it from all of the supported currencies. If you want to change it, select the currency you prefer in your profile. Please note that you can request payment only in the currency of a certain wallet.
How fast will my deposit be credited to my account?
All deposits will be processed almost immediately. If something is wrong you should reach out to the customer support.
How long does it take to withdraw the funds from the account?
All requests for withdrawals will be processed within 24 hours. The actual transaction times may vary for the different payout methods. In most of the cases, it will happen immediately after the payment is being initiated. If you cash out using some of the banking methods, you will need to wait 1-3 working days.
What is the minimum amount for the deposits and the withdrawals?
The minimum deposit amount may vary depending on the payment method.
Are there any fees for depositing or withdrawing funds?
All transactions are being processed without any fees from the casino side.
How can I verify my account and what documents do I need to upload?
In order to verify your account, you need to go through the KYC procedure. To find out what documents you need to upload, please contact the customer support.
